UX Trends
Catching Up with Megan Miller and Erik Flowers of Practical Service Design
"UX Design has matured. 10 years ago, having a UX team would have been novel. Now, it’s a must. Companies are defined by UX and customer delight because there are 20 other apps just like yours."
How Customer Support Can Be a Product Experience
If your organization recognizes that customer interactions with support are a key part of their overall experience with your products, support can get the investment needed to make those interactions count.